Delays need repaying

Fellow commuters,

Today, I thought I'd launch with the pandemonium that I (and no doubt you) found this morning, and why you need to fill out your delay and repay form!

No trains, overhead line problems and the dreaded words that no commuter wants to hear...rail replacement.  The sheer terror was then overtaken by shock as I saw a queue through the car park, back into the station in order to get the bus.

I'd like to know the percentage of people who turned around at that bleak point and thought 'sod it' but I was pleasantly surprised by your warrior spirits/fear of being shouted at by bosses/general persistence.  I like to see people's reactions, a man shouting, a woman hawking about having to buy her ticket as well as queue for a bus. I hold out, wait, contemplate a bus or just be patient for the train - the dilemma and it's only 7.14am. I decide to finally go for the bus - to be told trains are back on. I get on a train -  that stops at Liverpool Street only (I get off at Stratford) but oh well, beggars can't be choosers apparently (even if you do pay more than £400 a month for a ticket)

I'm standing, I get hot, everyone standing around me is hot, I'm the furthest away to seats but I shout out to ask everyone to open the windows ... Now here is another weird thing about you commuters, I'm sure you are all functional people, who can talk, walk, open stuff. Nonetheless, when you get on the train you become zombies, who can't hear, who ignore people, and behave in such a weird manner that it took a second shout out from myself "don't all rush at once" for you to ACTUALLY act on it, and still, you look at me as if I'm speaking Russian. Fellow standers who were apparently 'too embarrassed to admit they were hot' (what do you do in your houses? Or other social situations?) thank me. I feel a minute achievement, but a general disappointment with the human race, but at least I'm no longer sweltering, and we started to move, with some fresh air.

I could moan in intricate detail about this journey, but I won't harp on. The one thing I do ask of you is to fill out your delay and repay forms (don't worry it's online, no confrontation, and you don't have to speak to anyone - a commuter's dream no?!!)

http://www.greateranglia.co.uk/about-us/our-performance/delay-repay

Delay and repay because:

1) today we were over 60 minutes late so you will get a full refund on your fare

2) we all need to rally together to prove a point that the service is not as slick as it should be - and the only way to hurt people is through companies' pockets

3) there is nothing more satisfying than receiving a voucher in the post - and trust me, it adds up

So click on the link : you have a month to do it : go go go!!

How have you felt that new takeover company Greater Anglia has dealt with delays? An improvement on National Express?

Happy travelling!